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Wednesday, February 1, 2012
Airline Tickets
To the Editor: Regarding airline refund policies in cases of personal emergency (Practical Traveler, Aug. 12): based on my experience with Trans World Airlines, it appears that Sally Johnson's information was incorrect. I was forced to change my departure date for San Francisco due to the serious illness of my son. I was told at the time that upon presentation of a doctor's certificate the cost of the emergency one-way ticket ($492) would be refunded. This did not happen. After prolonged correspondence, I was offered a voucher worth $188 for future travel within one year.
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